By booking a tour or event with us, you acknowledge that you have read, understood, and accepted these terms and conditions.

Booking and Confirmation

All bookings with Fjord Events must be made in writing, either by email or through our online booking system. Once Fjord Events has confirmed your tour, the booking is binding. The person making the booking accepts these terms on behalf of all participants in the group and is responsible for all payments due. You must be at least 18 years old to make a booking.

Cancellations

Cancellations must be made in writing to Fjord Events by email. The deadline for cancelling a booking is 7 days for our private and corporate tours. Fjord Events must receive the cancellation within the specified number of hours prior to departure. The tour is not considered cancelled until Fjord Events has confirmed the cancellation.

• Tours cancelled more than 7 days before departure will not be charged.
• Cancellations within 7 days will be charged 100%.
• Cancellations due to illness are not covered by Fjord Events. We recommend that all guests have personal travel insurance.

Changes to Bookings

Any adjustments to a booking must be made in writing. Bookings can be modified up to 7 days for our private and corporate tours. Changes made within 7days on private and corporate tours will be fully charged.
Please note that standard cancellation deadlines still apply if a guest cancels their excursion for personal reasons.

Delays – Round Trips

Customers who are delayed are not entitled to postpone the tour.

Refund Policy

Guests are entitled to a 100% refund if the cancellation is made in writing no later than 7 days before the scheduled departure.

Cruise Guests – Refund Policy

These terms apply only if Fjord Events is notified in writing no later than 12 hours before the scheduled departure, and the guest can provide documentation confirming that they are a cruise passenger.
Under this policy, cruise guests are entitled to a 100% refund if:

• The cruise ship arrives late and the guest cannot join the tour.
• The cruise ship changes its arrival date.
• The cruise ship skips the port of call.
• The cruise line cancels the cruise.

Visible Intoxication

Fjord Events prioritizes safety above all. Intoxicated persons pose a safety risk at sea. Captains at Fjord Events have the right to deny boarding to anyone who appears visibly intoxicated before departure. It is the customer’s responsibility to ensure that all participants are sober before departure. Cancellations due to intoxication will not be refunded.

Weather and Force Majeure

Fjord Events reserves the right to cancel activities due to unforeseen circumstances that may affect the safety of our operations. Force majeure may include: weather, flooding, snow, ice, landslides, and other factors that make the activity dangerous for our customers, staff, and/or equipment.

Tours may be cancelled on short notice. Fjord Events makes the final decision on whether a tour should be cancelled. If an activity is cancelled due to force majeure, the guest will be fully refunded. Fjord Events does not cover travel or accommodation expenses incurred due to force majeure.

You are obligated to familiarize yourself with the terms and conditions for each activity and to inform other participants you have booked for or on behalf of.

Personal Health Information

It is your responsibility to ensure that your fitness level is suitable for the activity that has been recommended and booked. Each participant must inform the guide of any medical conditions, illnesses, or limitations that may be relevant for safety reasons or that could worsen during the event/activity.

Obligation to Follow Instructions

The guide has the overall responsibility for the safety of the group. For the guide to take responsibility for the entire group, each participant is required to follow the instructions given by us and by the guide/tour leader.

Acceptance of Risk

All outdoor activities like those we offer involve inherent risk. We operate a robust safety management system and always strive to reduce risk, but we cannot eliminate all risks associated with our tours.

By participating in our tours, you acknowledge a certain degree of personal risk. By booking a tour with us, you accept that participating in our activities involves risks beyond those encountered on a conventional holiday.

We assume no liability for accidents caused by customers or attributable to their own actions, or caused by factors beyond human control (force majeure), unless the accident is due to gross negligence by the guide.