FjordEvents Guarantees

Our Guarantees

Safety First – Always

Your safety comes before everything else. Every FjordEvents tour follows strict safety protocols, and our experienced skippers are trained to handle all conditions. We never compromise on safety — ever

First-Class Captains

Expert seafarers and natural storytellers who turn every FjordEvents tour into a safe, thrilling, and memorable fjord adventure – adventure of a lifetime

First-Class RIB Boats

For a safe and comfortable time on the water – our modern RIB boats provide power, stability, and advanced safety features, delivering a smooth and enjoyable fjord experience

Booking Guarantees

Flexible Departures

You can easily reschedule or cancel your tour up to 24 hours before departure — we understand that plans can change.

Guaranteed Departures

Your booking is secure. Every tour goes ahead, no matter the group size, so you can plan with total confidence.

Instant Confirmation

Receive your booking confirmation immediately — no waiting, no uncertainty.

No Hidden Fees

The price you see is the final price — no surprises or extra charges at check-in

Safety First Guarantee

Reassures guests that all tours are operated under the highest safety standards. Include mentions of certified skippers, safety briefings, and modern equipment.

Promise: “Your safety is our top priority — every guest, every tour, every time.”

Weather Safety Guarantee

At FjordEvents, safety always comes first — even when the weather doesn’t cooperate.
If weather conditions do not meet our strict safety standards, we will cancel the tour to ensure the safety of all guests and crew.

Guests will be offered the choice to reschedule for another available time or receive a full refund — no questions asked.

Promise: “If conditions aren’t safe, we don’t sail — your safety comes first.”

Our Commitments

Every FjordEvents Shore Excursion includes the Cruise Friendly Refund Policy, ensuring guests can book with complete confidence. Under this policy, guests are entitled to a 100% refund if:

  • The cruise ship arrives late and the guest cannot join the tour.
  • The cruise ship changes its arrival date.
  • The cruise ship skips the port of call.
  • The cruise line cancels the cruise.

 

Please note that standard cancellation deadlines still apply if a guest cancels their excursion for personal reasons.

To make our tours even more attractive to cruise guests, FjordEvents proudly offers the On-Time Commitment, ensuring that all participants are safely returned according to schedule.

Under this commitment, FjordEvents guarantees that:

  • The start time and duration of each excursion are accurately communicated.
  • If a delay occurs for any reason, the tour will be adjusted to ensure guests return to the port on time.
  • No part of the tour relies on third-party transportation (such as ferries, taxis, or public transit) that could prevent a timely return.

At FjordEvents, we understand how important it is for cruise guests to feel completely confident when booking a shore excursion. That’s why we proudly offer the FjordEvents Cruise Guest Guarantee — our promise of flexibility, reliability, and safety from start to finish.

Under this guarantee:

  • Guests are fully protected by our Cruise Friendly Refund Policy, offering a 100% refund if a ship arrives late, skips port, or cancels its visit.

 

  • Our On-Time Commitment ensures that every guest is returned safely, according to our planned schedule — always on time, without exception.

 

  • Our professional and experienced crew take pride in delivering seamless, stress-free experiences that fit perfectly within cruise itineraries.

 

With flexible refund terms and a proven record of punctuality, you can book with FjordEvents knowing that you’re in safe, dependable hands — every single time.

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